Adding a phone number

Question

Adding a phone number

Anonymous

I've read numerous articles on how to add a phone number. I followed the instructions, but I encountered a specific problem. After entering my phone number and completing the confirmation that I am not a robot, it keeps asking me to repeat the process over and over again, creating an endless loop. I don't know what to do. And I need the phone number to redeem my rewards.

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Answer 1

Hi, adela blazkova!

Welcome to the Microsoft community and thank you for asking your question in the community!

According to your description, I understand that you want to add a phone number to your Microsoft account to redeem your reward.

But you are always showing verification failure. I need to explain to you the security verification mechanism of Microsoft account. If you verify multiple times within a period of time, the number of verifications required will increase as the number of verifications increases, but the verification questions will also become more difficult as the number of verifications increases.

It is recommended that you wait for a while before verifying again, and you can invite your family or friends to help you with security verification to confirm the correctness of the verification questions.

Thank you for your understanding and support!

Best Regards,

Yang.Z - MSFT | Microsoft Community Support Specialist

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Adding a phone number

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