Troubleshooting browser crashes or performance issues on Windows 10
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After updating Edge to Version 131.0.2903.51 (Official build) (64-bit) on Windows 10 22H2, I'm getting the error message "Error code: RESULT_CODE_KILLED_BAD_MESSAGE" when opening any website. I've encountered this on two machines.
Clearing the cache, resetting the browser has no effect. Has anyone had this issue and resolved it?
Troubleshooting browser crashes or performance issues on Windows 10
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Hi Aj,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
You are not alone - this seems to be an issue with Edge 131.
https://answers.microsoft.com/en-us/microsofted...
Do you have BitDefender installed?
Let us try Resetting Edge Settings to defaults using the steps below, in the hope it helps.
Click on the three-dot menu button on the right.
Click on Settings.
Click on Reset settings.
Click on Restore settings to their default values.
Click on Reset.
2nd step: Sometimes extensions on the web browser might cause unintended behaviour. Please click the three dots menu again, and choose extensions.
Click Manage extensions.
Disable all of them for testing purposes, and let me know if it works.
Additionally, check out some other troubleshooting steps here:
https://www.yourwindowsguide.com/2024/08/troubl...
I look forward to your response and am eager to collaborate until we find a solution.
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