I'm getting a workspace loading error

Question

Error message in logs: ODSP socket error (connect_document_error): Session not found. The session "1!1!3/6214de18-2273-4209-8db9-ba0d36701636" was not found.

I tried logging out and logging back into my account, tried to turn sync on/off again, but it didn't work. I tried opening the workspace in a different account but it happened similarly. Hopefully someone will have a solution to this because I have an important workspace. Thank you![](https://learn-attachment.microsoft.com/api/attachments/4e341988-4dc4-45da-877c-946ca3a9a6ca?platform=QnA

Answer 1

Good day!

Welcome to the Microsoft Community. Thank you for sharing your concerns with us today, and we hope you all the best. I understand the frustration you feel about the Edge browser workspace issue. I recommend following these steps:

1. Close the edges
2. Open File Explorer>View>Show>Show hidden items.
3. Navigate to this directory in File Explorer C:\Users\* (your user profile)*\AppData\Local\Microsoft\Edge\User Data\Default > delete the Default folder.
4. Open the Edge and resume the closed window.
5. The preference file will appear, change your preference (right-click) to read-only – this will prevent the preference file from getting corrupted every time

or

In the URL address bar, type: edge://settings/profiles

Click Sign Out.

Then log in again.

Hope this helps!

Fritz-Bald

Microsoft Community

moderator

Answer 2

Good day!

We are happy to hear that the problem you had has been resolved. We’re glad we were able to help you!

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

Thanks again for choosing Microsoft!

Regards,

Fritz-Bald

Microsoft Community

Moderator

Answer 3

Thank you for your feedback, this really works