My workspaces arent loading

Question

Clicking on the workspaces option shows "Just a moment. Loading your workspaces..."

Then after a few seconds it shows " Error: Unable to load workspaces"

I've tried resetting it, signing out my account, clearing only cache and image data

Please do provide solutions, ive been waiting for a week now

Answer 1

Good day!

Thank you for the update. For that, we will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Fritz-Bald

Microsoft Community

Moderator

Answer 2

Thank you Mr. Fritz-Bald, it supposes that there was a software glitch and it got fixed randomly, I did contact support just now, as we went through the explanation i just checked the workspaces button and my workspaces are back and they work as they are supposed to, once again thank you for the help.

Answer 3

Good day!

Thank you for the reply. It seems there is a wide scale issue for Workspaces and you are not alone on this. If you would like to contact our chat team, you can contact us by following the link below.

 https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook

Once you've opened the link, do the following:

(1) Provide a brief description of the problem and click Get Help**.**

(2) Click Contact Support at the **** bottom of the result that appears.

(3) Check the problematic product, and then click OK**.** and

(4) Finally, you can contact the Office chat representative.

Regards,

Fritz-Bald

Microsoft Community

Moderator

Answer 4

Hello sir,

I went through the steps given above and through the 4th step where when i deleted the default folder, and after which i opened the edge but the preference page didnt show up, but still i did the

"On the url address bar type: edge://settings/profiles

Click on Sign Out.

And Sign-in again."

Step and still the workspaces are not loading

I am worried that all of my stored video may have been erased

Answer 5

Good day!

Welcome to Microsoft Community. Thank you for sharing your concern with us today and we hope that all is well. I understand the frustration you must be feeling with the Edge browser workspace issue. Since you have already tried several troubleshooting steps without success, I recommend performing these steps:

1. Close Edge
2. Open File explorer>View>Show>Show hidden items.
3. Navigate to this directory on File explorer C:\Users\*(your user profile)*\AppData\Local\Microsoft\Edge\User Data\Default > delete Default folder.
4. Open Edge and restore closed windows.
5. Preferences file will appear, change its preferences (right click) to Read Only - this will prevent Preferences file from getting corrupted every time

Or

On the url address bar type: edge://settings/profiles

Click on Sign Out.

And Sign-in again.

Hope this helps!

Fritz-Bald

Microsoft Community

Moderator