Tryed to change password but no longer have phone number

Aidan Gearhart 1 Reputation point
2021-01-22T06:03:02.107+00:00

I tried to change my password but i recently got a new number. I have two step verification on, I cant reset the password because i no longer have the phone number. I really need to change the password. I need access to the account really fast.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. SAGOHIL-MSFT 456 Reputation points Microsoft Employee
    2021-01-22T06:47:50.367+00:00

    Hi @Aidan Gearhart , Thank you so much for reaching out.

    I have reviewed the query and I understand that you have MFA setup. However, you'd like to reset the password but you no longer have access to the phone. To enable you to login you need to reach out to the admin and get the phone number removed from the Azure portal.

    1. Login to Azure portal
    2. Azure Active Directory -> User -> Your user account -> Authentication methods
    3. Remove the Number.

    OR

    The admin can also execute the below PowerShell command:
    Set-MsolUser -UserPrincipalName user@tenant .onmicrosoft.com -StrongAuthenticationMethods @()

    The above should fix the issue.

    -----------------------------------------------------------------------------------------------------------

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.


  2. SUNOJ KUMAR YELURU 15,491 Reputation points MVP Volunteer Moderator
    2021-01-22T06:48:46.55+00:00

    Hi @Aidan Gearhart

    Thank you for posting question!

    Below is the two options you can reset password.

    Change your two-factor verification method and settings
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings

    If a post helps to resolve your issue, please click the Accept the answer and Click Answered Vote as helpful . By marking a post as Answered and/or Helpful, you help others find the answer faster.

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