Tryed to change password but no longer have phone number

Question

I tried to change my password but i recently got a new number. I have two step verification on, I cant reset the password because i no longer have the phone number. I really need to change the password. I need access to the account really fast.

Answer 1

Hi @Aidan Gearhart , Thank you so much for reaching out.

I have reviewed the query and I understand that you have MFA setup. However, you'd like to reset the password but you no longer have access to the phone. To enable you to login you need to reach out to the admin and get the phone number removed from the Azure portal.

1. Login to Azure portal
2. Azure Active Directory -> User -> Your user account -> Authentication methods
3. Remove the Number.

OR

The admin can also execute the below PowerShell command:
Set-MsolUser -UserPrincipalName user@tenant .onmicrosoft.com -StrongAuthenticationMethods @()

The above should fix the issue.

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Answer 2

Hi @Aidan Gearhart

Thank you for posting question!

Below is the two options you can reset password.

• Reset your work or school password using security info

Change your two-factor verification method and settings
https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings

• To setup QR verification on the mobile, follow the below steps
   
  1. Sign in to https://myapps.microsoft.com  using your azure ID.
  2. Select your account name in the top right, then select profile
  3. Select additional security verification
     
  4. Add a new account to the Microsoft authenticator app – follow steps from the below URL
     https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings

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