Hi Smilyone,
· Were you able to play the game before without any issues?
· Are you logged in as Administrator?
This might be an issue with the game if it is not installed properly on the computer. You may check the logs from event logs and check for the error message.
What information appears in event logs (Event Viewer)?: **http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer**
You may post your query in the link below for further assistance on this issue. **http://forums.ubi.com/eve**
Provide the error code from the event log.
Thanks and Regards:
Swathi B - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.