Room is not Auto-accepting the room bookings, and not sending responses.

Question

Problem is that the Room is not Auto-accepting the room bookings, and not sending responses.

I have created an Exchange 365 Resource mailbox Type Room and enabled it for MS Teams as per this:

Deploy Microsoft Teams Rooms with Microsoft 365 or Office 365 - Microsoft Teams | Microsoft Learn

Settings are as follows:

AutomateProcessing : AutoAccept
AllowConflicts : False
AllowDistributionGroup : True
AllowMultipleResources : True
BookingType : Standard
BookingWindowInDays : 180
MaximumDurationInMinutes : 1440
MinimumDurationInMinutes : 0
AllowRecurringMeetings : True
EnforceAdjacencyAsOverlap : False
EnforceCapacity : False
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : True
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {}
RequestOutOfPolicy : {}
AllRequestOutOfPolicy : False
BookInPolicy : {}
AllBookInPolicy : True
RequestInPolicy : {}
AllRequestInPolicy : False
AddAdditionalResponse : True
AdditionalResponse :
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : True
RemoveForwardedMeetingNotifications : False
AutoRSVPConfiguration : Microsoft.Exchange.Data.Storage.AutoRSVPConfiguration

I have logged on as the Room mailbox and checked the settings:

Any advice?

Answer 1

Can you logon to the room directly via outlook? Sometimes that pops it or shows you something not so obvious when sending a meeting request to it.

Enable the account and reset the password for that room, then create a new Outlook profile for that room and logon to it as that room and then test again from your mailbox.

Answer 2

Wanted to add that I've seen this issue be limited to rooms with ResourceDelegates specified and then resolved it by removing the hidden Delegate rule (Get-InboxRule -Mailbox <Room> -IncludeHidden; Remove the "Delegate rule - <ID number>").

In my case, the only reason to have set ResourceDelegates was to accomplish granting them Editor on Calendar and Send on Behalf, but the rooms were set to AllBookInPolicy = TRUE, so no concerns about removing the hidden rule. Haven't hit the issue yet where either AllRequestInPolicy or AllRequestOutofPolicy were TRUE or either RequestInPolicy/RequestOutOfPolicy have any users/groups specified. I assume we'd have to remove and re-add the delegates in those cases, to try and invoke the re-creation of the hidden delegate rule.

Answer 3

This link is what I used to setup the room: https://learn.microsoft.com/en-us/microsoftteams/rooms/with-office-365

Answer 4

Hi,@heidi.h
According to the document, there are several parameters in your settings which are different from the suggested settings.

Please try configuring the parameters and see if it can help with your problem.

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Answer 5

@Kael Yao-MSFT none of those parameters should be relevant.

@Andy David - MVP

This should be set to false if you are not adding an additional response, or set what the additional response should be

AddAdditionalResponse : True
AdditionalResponse :

I have an Additional Response, I just didn't add it into this public forum.

Can you try creating a new room as a test ( not integrated with Teams) and see if that works.

Created a new room with no integration into Teams, with the following settings and the result was no message back and it set to Tentative.