Get an error Incompatible application ffxivboot when trying to play FinalfantasyXIV on Windows 7

Question

OP: __Incompatible application ffxivboot

Ijust bought FinalfantasyXIV and installed the game . everything went smooth now its sayin that ffxivboot application is incompatible.The specs to download and play on my comp. are good. its fairly new with windows 7. . what do i do?

Answer 1

It seems that the publishers have lowered the minimum requirements since the Beta. See those official data:http://na.finalfantasyxiv.com/#/about/game_info. From users' experiences, however, it still seems a very demanding game which should only be tried on better specs than those very minimal ones. As Irfan said, an exact error message about the incompatibility issue would be helpful.

EDIT: After a quick look to the dedicated gamers' forums for FFXIV, the ffxivboot.exe file is known for several issues (crashes, "stopped working and must be closed", incompatibility). No common cause found until now.

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"192 GB ought to be enough for anybody." (from the miniseries "Next Generation's Jokes")

Answer 2

Oh no! That's the second time I've to reply to a similar question. Final Fantasy XIV is no "older game" that possibly requires compatibility settings, and it is too recent to appear in the compatibility list. It was released ~1 month ago, designed to run on Windows 7 (not on older systems). The system requirements to run this MMORPG are insanely high, suffice it to say that the minimum CPU required to run it is an Intel i7 @ 2.66 GHz. Perhaps the OP could post his specs to eliminate any hardware issues before we go further on.

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"192 GB ought to be enough for anybody." (from the miniseries "Next Generation's Jokes")

Answer 3

Hello Mosfett80,

Below are some additional steps that may prove beneficial for the issue you are experiencing.

Please provide us more information.

a)   Are you getting any error message while installing the game?

Firstly, I would suggest you to check if the game is compatible with windows 7. Here is a link to check compatibility.

http://www.microsoft.com/windows/compatibility/en-us/default.aspx

Let’s try these steps and check whether it helps in fixing your issue.

Try installing the game in vista compatibility mode and verify if it works. To do so. please follow the steps below:

1.       Right click on the program icon and select properties.

2.       Now click on the compatibility tab.

3.       Under compatibility mode check “Run this program in compatibility mode for”.

4.       From the drop down menu, select Windows Vista.

Refer this link for more information:

Make older programs run in this version of Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

If the issue persists, then please contact your manufacturer and check if they have any updates on this.

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thank you,

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Aaron

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 4

Hello Mosfett80,

Were you able to try the suggestions offered by Irfan? We ask that you return to this thread and mark the correct post as the answer by clicking the “Mark as Answer” button at the bottom of the post. Otherwise, please return and give additional details about what didn’t work so the community can help you further. Thanks!

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Aaron

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 5

Hello mosfett80,

1.     What is the exact error message you get when you play the game?

2.     Do you have the latest drivers for your Video Card?

I suggest that you try the below methods to fix this issue.

Method 1:

I suggest that you uninstall the game and reinstall and check if it continues to crash.

Method 2:

It could be possible that the game could be incompatible with The Video Card. I suggest that you make sure that you have the latest drivers installed for your Video card.

You can check out the below article that will give you information on how to update drivers:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Thanks,

Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.