Mouse Settings will not open

Question

I recently purchased a new laptop - Sony Vaio - with windows 7. My issue is that my 'Mouse' settings will not open up.  After I had installed a usb "mircosoft wireless notebook optical mouse 3000" which seems could have caused this, but have uninstalled it and same thing is happening being able to open the mouse settings. Also restarted multiple times.  Could it also be something messed in the registry.  I am able to open everything else with no problem.  It also shows that it is thinking (circle thing) when I attempt to open it.  No error message or anything pops up.

Answer 1

Hi harverdheroman, 

Welcome to Microsoft Windows 7 Answers Forum! 

You can try the following two methods to troubleshoot and resolve this issue:

Method 1:

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

2. Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. 

More Information about SFC scan can be found in this document:

http://support.microsoft.com/kb/929833

Method 2: Safe Mode and Clean Boot

Please check whether you face the same issue while working in the safe mode. 

1. Restart your computer.
2. When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key on your keyboard repeatedly until you are presented with the Windows 7 Advanced Boot Options screen.
3. Using the arrow keys, select the Safe Mode option you want.
4. Then press the enter key on your keyboard to boot into Windows 7 Safe Mode.
5. When Windows starts you will be at a typical logon screen. Logon to your computer and Windows 7 will enter Safe mode.
6. Do whatever tasks you require, and when you are done, reboot to go back into normal mode.

Check if you face the issue in the safe mode, if no perform the troubleshooting steps below:

Clean Boot Troubleshooting. 

1. Click Start, type msconfig in the Start Search box, and then press ENTER.

   User Account Control permission. If you are prompted for an administrator password or for a confirmation, type the password, Or click Continue.

2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved. 

If the issue is resolved check which third party is causing the problem, referring the link given below: 

http://support.microsoft.com/kb/929135

Also you need to uninstall and reinstall the problem software on your computer.

Reset the computer to start as usual.

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK. 

 When you are prompted to restart the computer, click Restart.

Hope it helps. 

Thanks and Regards:

**Shekhar S - Microsoft Support.**Visit our Microsoft Answers Feedback Forum.

Answer 2

Hey Shekhar, i had the same problem, i just went into device manager, right clicked the mouse and updated, then after restart the mouse settings worked fine. youve probably fixed it by now :P  but just for anyone else reading this forum

Answer 3

none of these steps worked for me.