What is error code 0x8007002?

Question

backup AGAIN!

What is error code 0x8007002?  Why can't I complete a successful backup?  I have tried MANY of the suggestions offered by Answers forum?

Answer 1

Hi ,

·        Are you trying to backup to an external hardrive?

·        Since when are you facing this issue?

·        Do you have any third party security software installed on the computer?

·        Do you have multiple user account on your computer?

However, you may follow the steps below and check if it helps you fix the backup issue.

Method 1

You may access the link below and follow the steps in the article and check if it helps you fix the backup issue.

http://support.microsoft.com/kb/979281

Method 2

You may put the computer to a clean boot state andcheck if any third party applications are causing this issue.

Access the link below and follow the steps to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the above KB article to narrow down the exact source.

Also in the same article, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.

Method 3

This issue may also occur if there are duplicate accounts on the computer. You may try to delete the duplicate account from registry and check if the issue can be resolved. To delete duplicate account from registry, follow the steps below:

1. Click the Start button, type “regedit” (without quotation marks) in the Search box and press Enter.
2. Navigate to the following registry key by expanding the "+" beside the registry tree in the left pane:

HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList

3. Delete the duplicate profile list keys there.
4. Exit the registry editor and reboot the computer to check the results.

Note: Sometimes this problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries.

However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

For more information about how to back up and restore the registry, follow the steps as in the KB Article:

http://support.microsoft.com/kb/322756/

Hope this helps. Let us know the results.

Thanks and Regards,

---

Srinivas R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Solution Provider: Please note that posting SPAM in any Microsoft forum violates the Code of Conduct. Kindly read the document and adhere to its policies. We have modified your signature, but please know that you risk being banned from posting in all Microsoft forums if violation continues. Thank you for your cooperation.

---

Adam

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 3

Please try the instructions below.

You can find more information about this issue at the following link too.

Let us know how it goes.

http://blogs.technet.com/filecab/archive/2008/03/12/common-causes-and-solutions-to-backup-system-restore-and-complete-pc-backup-problems-updated.aspx

This problem is due to one or more profiles under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows

NT\CurrentVersion\ProfileList with missing ProfileImagePath.

To check whether you have missing profiles:

1.      Open regedit, navigate to the above registry key. (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList). Expand the list

2.      Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of

%SystemRoot%\System32\Config\SystemProfile,

%SystemRoot%\ServiceProfiles\LocalService, and

%SystemRoot%\ServiceProfiles\NetworkService

respectively.

3.      Starting from the 4^th profile, the ProfileImagePath should contain path to the user profiles on your machine, such as C:\users\Christine

4.      If one or more of the profile has no profile image, then you have missing profiles.

To work around this, delete the profile in question (Caution: The registry contains critical settings that are necessary for your system to function properly. Take extra caution while making changes )

1.      First, export the ProfileList key for safekeeping. (Right click on the key, choose “Export”, and save it to the desktop.)

2.      Right click on the profile in question, choose delete.

3.      Try backup again.

For More Information and help related to _______________ go here