Hi,
- Could you provide me the complete error code?
It would appear you may be missing a digit in that error number.
http://support.microsoft.com/kb/836941
Method 1.
If your computer is having problems finding and installing operating system updates, try using the Windows Update troubleshooter to fix the problem. It makes sure that your computer is connected to the Internet, and checks to see whether your network adapter and Windows Update services are running correctly.
Refer to the article below for steps and additional information.
Open the Windows Update troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter
Method 2.
Also you may refer to the article below for some more methods.
Troubleshoot problems with installing updates
http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates
Method 3.
Checks if resetting the Windows Update components let you install the updates properly.
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Hope to hear back from you soon!
Thanks and Regards:
Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.
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