Error- We can’t access your Microsoft profile to schedule your exam

Srinivas Grandhi WK Personal 1 Reputation point

I am having trouble accessing my Profile or account to schedule exams.
I had tried changing from IE to Edge browser, clearing out cache in the browser, launching In Private session. But none helped.

I keep getting the error "We can’t access your Microsoft profile to schedule your exam. " This error is when the landing page is -

How do I access my Dashboard for Microsoft Learning?

I had tried signing in with two different Ids but it didn't help.

I had recently registered for an exam successfully on Jan 9th. But I can't recall which ID/Profile that I used. But the email on the account is Here are some more details on my recent registration with PearsonVUE:
MS ID: ‎MS0428611799‎
Registration ID: ‎388483458‎

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  1. Mohamed El-Qassas 1,391 Reputation points MVP

    Hi SrinivasGrandhiWKPersonal-1518

    The related questions for Microsoft Certification and Exam are not currently supported through the Microsoft Q&A forum. Instead, you should ask your question at Training Support Forum

    Good Luck

    Please don't forget to Mark the answer as Accepted in case, It helped you :)

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