driver software encountered a problem code is 31

Question

Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 31.__(Problem code 0000001F)Problem signatureExtra information about the problemBucket ID: 562419118

Problem Event Name: PnPDeviceProblemCode

Architecture: x86

Hardware Id: pci\ven_1022&dev_7455

Setup class GUID: {4d36e97d-e325-11ce-bfc1-08002be10318}

PnP problem code: 0000001F

Driver name: pci.sys

Driver version: 6.0.6002.18005

Driver date: 04-11-2009

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Answer 1

Hi,

The Hardware ID is - AMD-8151 HyperTransport(tm) AGP3.0 Graphics Tunnel

Check with AMD and also your System maker's Support and downloads to either update or re-install

current the drivers.

AMD - Contact

http://www.amd.com/us/aboutamd/contact-us/pages/contact-us.aspx

AMD Support and Drivers

http://support.amd.com/us/Pages/AMDSupportHub.aspx

====================================

Since this could be from a corrupted or drive or other file you should also run these 1st :

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista

http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

Hope this helps.

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.