Can't find script engine "VBScript" for script.

Question

When trying to install Windows Cleanup Utility (msicuu2.exe) this error message appears.  I'm trying to install Java but get the Java Setup error 1723: There is a problem with this windows installer package.  A DLL required for this install to conplete could not be run....

I have Windows Home Premium and it looks like I have the Windows Installer-Unicode Version 5.0.7600.16385 

Any steps to fix would be most appreciated.

Answer 1

Can you check the following registry key?:

HKEY_CLASSES_ROOT\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}

At that key in the right window is there a Value (Default) of type REG_SZ with a "Data" of VB Script Language

Also check the following registry key:

HKEY_CLASSES_ROOT\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

At that key in the right window is there a Value (Default) of type REG_SZ with a "Data" of C:\Windows\system32\vbscript.dll

Answer 2

Try re-registering the scrrun.dll:

Start > type cmd.exe in the "Search programs and files" box, then, under "Programs," right-click cmd.exe > Run as administrator

Then, at the command prompt, type the following pressing "Enter" after each line:

cd "%systemroot%\SysWow64"

regsvr32 scrrun.dll

Then close cmd.exe and restart the computer.

Answer 3

Hi,

1. How are you sure that this must be because of window installer package?

2. Are you able to install any other softwares on your computer?

This happens if the scripting runtime filevbscript.dll is not registered correctly in the system.

Try the method 1 and check if you are able to install windows cleanup utility.

Method 1:a. Click on start button, type cmd. In the search result right-click on cmd and selectRun as administrator.

b. Type cd %windir%\system 32 (Note: there is a space between system and 32) and press enter.

c. Type regsvr32 vbscript.dll in command prompt and press enter.

d. Type regsvr32 jscript.dll in command prompt and press enter.

If the registration was successful, you should now see the following message:

DllRegisterServer in vbscript.dll succeeded.

e. Now right-click on windows cleanup utility setup file and select Run as administrator.

Method 2: Perform sfc scan on your computer.

Refer: http://support.microsoft.com/kb/929833

I would suggest you to re-download the java software and try installing it.

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Thanks and Regards

Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Answer 4

Since you are running 64-bit, re-register the scripting files this way:

Start > type cmd.exe in the "Search programs and files" box, then, under "Programs," right-click cmd.exe > Run as administrator

Then, at the command prompt, type the following pressing "Enter" after each line:

cd "%systemroot%\SysWow64"

regsvr32 jscript.dll

regsvr32 vbscript.dll

Then close cmd.exe and restart the computer.

Answer 5

Try re-registering the scrrun.dll:

Start > type cmd.exe in the "Search programs and files" box, then, under "Programs," right-click cmd.exe > Run as administrator

Then, at the command prompt, type the following pressing "Enter" after each line:

cd "%systemroot%\SysWow64"

regsvr32 scrrun.dll

Then close cmd.exe and restart the computer.

The process shows that it succeeded but the same script error is shown when opening msicuu2.exe as the administrator.  I had even tried to open the installer in the Safe Mode but had the same results.  The Windows Installer is shown as Start and Manual in Services.msc, it was Auto but I changed it with the results being the same.