Laptop Wireless authentication and Timeout error

Question

Using Windows Vista on a MSI M662

Starting last week when I try to connect to my SWISP or my WISP it tells me one or two of the following errors: The required user imput for wireless authentication with this network was not provided, or a time out error occur.  The time out error comes up after only 3-5 seconds searching for the internet.  It sees both of my wireless networks. Other times it tells me that there is an error but windows can not repair it.  I am at a university so I don't have access to my router, as it is a public router.  My roommates all have perfect connection to the wireless internet.  They use Mac, Vista, and Linux.  I have taken it into a tec place and they could not recreate the problem.  In addition, other wireless networks outside the university work perfectly fine.

Answer 1

Hi Snhuntley,

a)    What changes were made to the system between the time everything last worked and when you noticed the problem? 

I would suggest you to try the following steps:

Step 1: Disable the security software and check, follow the steps mentioned below

http://windows.microsoft.com/en-US/windows-vista/Disable-antivirus-software

Note: Enable the security software back once everything is done.

Step 2: Disable the DHCP Broadcast Flag:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windowshttp://support.microsoft.com/kb/322756/

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Follow the steps mentioned in the link below:

Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

http://support.microsoft.com/default.aspx/kb/928233/en-us

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If the issue still persists,

Step 3: Reset the TCP/IP stack: go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

Reset Internet Protocol (TCP/IP)

http://support.microsoft.com/kb/299357

Step 4: Update the wireless network adapter driver:

You must be logged on as an administrator to perform these steps.

1.            Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. 

 If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.   In Device Manager, locate the network adapter and then double-click the device name.

3.   Click the Driver tab, and then click update Driver and follow the instructions.

Check the link to manually re-install the drivers

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

Alternatively, download and install the latest drivers from the manufacturer’s website.

For more information, see the link below:

Troubleshooting Windows Vista 802.11 Wireless Connections

http://technet.microsoft.com/en-us/library/cc766215(WS.10).aspx

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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