Question regarding "AppHangB1" error

Question

Just got a new desktop system for Christmas, preinstalled with Win 7 (Home Premium).

The first thing I did was install NaturallySpeaking (Nuance) which I've used for years and never had a problem with.

But when I attempted to launch NaturallySpeaking it gets as far as the splash screen and that's it.

Here's the error data after manually quiting:

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name:    AppHangB1

  Application Name:    natspeak.exe

  Application Version:    10.10.0.78

  Application Timestamp:    49bef4da

  Hang Signature:    6ac3

  Hang Type:    6144

  OS Version:    6.1.7600.2.0.0.768.3

  Locale ID:    1033

  Additional Hang Signature 1:    6ac31971b993adb32ef1e03c0b629700

  Additional Hang Signature 2:    561e

  Additional Hang Signature 3:    561e0c67094dac518bf5f21698bcf3e9

  Additional Hang Signature 4:    6ac3

  Additional Hang Signature 5:    6ac31971b993adb32ef1e03c0b629700

  Additional Hang Signature 6:    561e

  Additional Hang Signature 7:    561e0c67094dac518bf5f21698bcf3e9

I've uninstalled and reinstalled the program at least twice, but no progress thus far.

Help!

Answer 1

Hello highland99,

Thank you for posting to the Microsoft Answers Forum.

Version 10.1 of Dragon Naturally Speaking is compatible with Windows 7.

You might check out this article from Nuance. http://knowledgebase.nuance.com/view.asp?60VQ=KGJH

If you are having a hang and a clean boot didn't find any conflicts with other software, then I suggest you post in

the Dragon Naturally Speaking support.

They would be better able to assist you.

Sincerely,

---

Marilyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 2

I am using Version 10.1 of NaturallySpeaking.

Following your explicit instructions of the use of msconfig did not produce any resolution, even when all services and processes were disabled. 

If you have any further suggestions, I would be thrilled to hear back from you.

Thank you very much!

Answer 3

Hi,  

Welcome to Microsoft Windows 7 Answers Forum!

Could you please answer these below questions?

a)      Which version of NaturallySpeaking have you installed on your computer?

If you have installed NaturallySpeaking version 9 then you need to uninstall that and reinstall the program in compatibility mode and check if it fixes the issue.

Now try to install the software from the CD and check for the issue.

If it is not compatible then you need to install it in compatibility mode and check for the issue to do that you need to follow the steps provided below.

Locate the installer.exe or setup.exe file in your file system and right-click on the file. From the contextual menu, choose Properties > Compatibility. Choose the version of Windows you want to emulate and select the “Run this program in compatibility mode” checkbox. Run the installer

If you need further information on the above provided steps then you can follow the link provided below.

http://windows.microsoft.com/en-us/windows7/Makeolder-programs-run-in-this-version-of-Windows

If you are trying to installed NaturallySpeaking version 10 then try troubleshooting this matter with a Clean Boot to see if we can pinpoint a program or driver that could be causing the issue you are experiencing.

A Clean Boot allows us to start Windows with certain programs and drivers turned off or on by selection. By doing this through trial-and-error we can hopefully pinpoint a specific cause of this issue. Here is how to troubleshoot with a Clean Boot:

Clean Boot Troubleshooting.

1. Click Start, type msconfig in the Start Search box, and then press ENTER.

User Account Control permission.

If you are prompted for an administrator password or for a confirmation, type the

password, Or click Continue.

2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable

All.

5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

If the issue is resolved check which third party program is causing the problem, referring the link given below:

http://support.microsoft.com/kb/929135

Reset the computer to start as usual.

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.

When you are prompted to restart the computer, click Restart.

Thanks and Regards:

Suresh Kumar- Microsoft Support.

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