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Hi, after updating from windows 8.1 to 10, I keep getting a message telling me to activate windows 10.
I got the error code 0xC004F012. I tried the troubleshooter, it didn't do anything. I checked the services and and found that the software protection platform was not running. I tried to start it from the services menu and the cmd prompt but i got error code 5, access denied. I ran the DISM and sfc in the cmd prompt but it didn't find any issues. I checked the registry and no files were missing for sppsvc.exe and the start value was at 2. I tried refreshing the system and reinstalling windows but that didn't fix the problem either.
In the activation page the product ID and product key kept disappearing and reappearing after some of the times I restarted the computer, and wouldn't show the full codes.
Can anybody help, I've been trying my best to sort it out but nothing worked, I'm really at a loss here?
@Michaela
Hi,
Just checking in to see if the information provided was helpful.
If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
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Something else may be broken. If I do slmgr /dli the sppsvc service starts right up. Some other options here.
https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5
--please don't forget to Accept as answer if the reply is helpful--
Hello,
As you got error code 5, access denied while starting the service, check the permissions for same service in registry. Make sure users, administrators, SYSTEM have allowed permissions.
Also, see if this fix helps you:
https://www.kapilarya.com/how-to-fix-windows-10-activation-error-0xc004f012
Hope this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
@Michaela
Hi,
You could enter the following product key:
Language: BT79Q-G7N6G-PGBYW-4YWX6-6F4BT
If that does not work:
Press Windows key + X
Click Command Prompt (admin)
Enter the following command:
wmic path SoftwareLicensingService get OA3xOriginalProductKey
Hit Enter.
The product key will be revealed, copy the product key then enter it
Click Start > Settings > Update & security > Activation > Change the product key then enter the new product key then click Next to Activate
If you are unable to activate Windows 10 after all the above and you are certain you have the correct edition installed, then please attempt phone activation:
Activate Your Windows 10 License via Microsoft Chat Support
Hope above information can help you.
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