Microsoft Exchange on Azure

Question

Microsoft Exchange on Azure

jeff_hoffelner 21

I have a Microsoft Exchange plan in Azure and it is sending some items to the Junk folder. Is there a way in Azure to turn this off and put all new mail automatically in the in-box.

Joyce Shen - MSFT 16,701 Reputation points

2021-01-29T08:07:25.303+00:00

Hi @jeff_hoffelner

Is there any update about your issue?

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Joyce Shen - MSFT 16,701 Reputation points

2021-01-29T08:07:25.303+00:00

Hi @jeff_hoffelner

Is there any update about your issue?

Answer 1

Joyce Shen - MSFT 16,701

Hi @jeff_hoffelner

How many users in your organization encountered the issue regular messages moved to junk folder? Did you configure any 3rd party spam filter for your organization?

In Exchange side, we could check if there is any related information recorded in the message trace log why the mails are moved to junk folder.

Also, we could disable the junk email rule on all users with below command, introduced in the official document: Configure junk email settings on Exchange Online mailboxes

$All = Get-Mailbox -RecipientTypeDetails UserMailbox -ResultSize Unlimited; $All | foreach {Set-MailboxJunkEmailConfiguration $_.Name -Enabled $false}

In addition, if you configured any 3rd party spam filters, which will also lead to the mails go to junk folder like the scenario 1 list here: Manage mail flow using a third-party cloud service with Exchange Online

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jeff_hoffelner 21 Reputation points

2021-01-26T00:22:06.98+00:00

The only email address that this is a issue for is: ******@outsourcedsystems.onmicrosoft.com

Is the above line (1. ) something you can do? I don't have access to the actual exchange server. It is not owned by me I buying a exchange address from Microsoft. I don want to disable the junk inbox rule referenced in the document.
Joyce Shen - MSFT 16,701 Reputation points

2021-01-27T06:30:49.273+00:00

Hi @jeff_hoffelner

If the issue only occurs for one user, we could Add recipients of my email messages to the Safe Senders List

Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to this list. However, by design, safe domains are not recognized by default in Exchange Online or in Exchange Online Protection. Only blocked domains, blocked sender addresses, and safe sender addresses are recognized. If you use a Microsoft Exchange Server account, all names and addresses in the global address list (GAL) are automatically considered safe. The Safe Sender limit is 1024.
jeff_hoffelner 21 Reputation points

2021-01-29T15:32:34.62+00:00

Can you put the following email on the safe sender list: voicemail@X .com
Joyce Shen - MSFT 16,701 Reputation points

2021-02-01T05:27:22.93+00:00

Hi @jeff_hoffelner

The operation should be performed on your own account through Outlook client or OWA

Outlook:

On the Home tab, click Junk, and then click Junk E-mail Options.
On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.

OWA:

At the top of the screen, select Settings Settings icon > Mail.
Under Options, select Block or allow.
jeff_hoffelner 21 Reputation points

2021-02-03T19:19:12.873+00:00

Actually I have already done this and in fact if I run the rules after I notice it goes to my junk mail it moves it to my inbox. All the rest of the rules are working. This is the only rule for my Exchange account which lead to me to think that Exchange was processing some other set of rules other than what is showing up in Outlook.
Joyce Shen - MSFT 16,701 Reputation points

2021-02-09T07:28:06.58+00:00

Hi @jeff_hoffelner

Please also check the message trace for the mail to see what mark the mail as spam Message trace in the Security & Compliance Center

In addition, we can refer to the official document which introduces about Prevent good email from being identified as spam
jeff_hoffelner 21 Reputation points

2021-02-10T17:51:55.307+00:00

When I the message trace it always brings back no data. I thought initially it was because it didn't come directly to my exchange address but instead was forwarded to it from a group email forwarding address. But then I sent a email directly to my exchange email address and the trace still didn't find any emails.
Joyce Shen - MSFT 16,701 Reputation points

2021-02-16T01:21:22.32+00:00

Hi @jeff_hoffelner

What about using Get-MessageTrace and Get-MessageTraceDetail in powershell?
jeff_hoffelner 21 Reputation points

2021-02-16T19:06:16.88+00:00

what is power shell?
Joyce Shen - MSFT 16,701 Reputation points

2021-02-19T05:53:58.68+00:00

Hi

Please refer to this: Connect to Exchange Online PowerShell
Jeff Hoffelner 1 Reputation point

2021-02-23T21:14:46.937+00:00

This is over my head. Is there a paid support option? This is a lot of work and effort just to turn off spam filtering. Maybe I need to look at going back to Go Daddy.

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