Runtime Error: “Program C:\Program Files (X86)\Printmaster 18\PMW.exe. This application has requested the runtime to terminate it in an unusual way.”

Question

Original Title: Runtime Error

Program:C\Program Files (X86) Printmaster 18\PMW.exe. This application has requested the Runtgime to terminate it in an unusual way.

Would someone please assist as I can't retrieve some hard worked files. Appreciate it! Can't get response from Broderebund/Encore Mfgr

Answer 1

You might check out the following:

A runtime error is a software or hardware problem that prevents a program from working correctly. Runtime errors can occur if you are running two software programs that are not compatible, if your computer has memory problems, or if the computer has been infected with malicious software.

Therefore, I suggest you to check if there are any latest updates available for the program from the manufacturer's site.

Contact the xxxxxxxxx Support for better assistance on this issue.

This type of error could be caused if runtime components of Visual C++ libraries are missing or because of third-party software.

Follow the methods listed below:

Method 1:

If the issue is caused due to missing Visual C++ libraries, you may download and install the Runtime components of Visual C++ libraries from the link below:

This error may occur when the Microsoft .NET Framework installation on the computer is damaged or is missing.

Try the below step to reinstall and repair the Microsoft .NET Framework installation on the computer and later check if you can install the software.

a) Click the Start button, click  Control Panel, click Programs, and then click "Turn Windows features on or off." If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

b) Locate Microsoft .NET framework 3.5.1, uncheck the box, click OK and restart the computer.

c) After the restart again open "Turn Windows features on or off" and place  a check mark next to Microsoft .NET framework 3.5.1 and restart the computer.

Step 2

If the above step fails then I would suggest that you manually download and install Microsoft Visual C++ 2005 and 2008 Redistributable Package and check if you can install the software.

In Programs and Features, do you show that you have installed Microsoft Visual C++ 2005 Redistributable and Microsoft Visual C++ 2008 Redistributable? If not, download from the links here.

Visual C++ 2005 Redistributable Package for (X86)

 http://www.microsoft.com/downloads/en/details.aspx?FamilyId=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en

Visual C++ 2005 Redistributable Packager for (x64)

 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=eb4ebe2d-33c0-4a47-9dd4-b9a6d7bd44da&displaylang=en

Microsoft Visual C++ 2008 Redistributable Package (x86)

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

Visual C++ 2008 SP1 Redistributable Package for (x64)

 http://www.microsoft.com/downloads/en/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en

 Microsoft Visual C++ 2010 Redistributable Package (x86)

http://www.microsoft.com/download/en/details.aspx?id=5555

Microsoft Visual C++ 2010 Redistributable Package (x64)

http://www.microsoft.com/download/en/details.aspx?id=14632

Thanks,

Marilyn

Answer 2

Hi,

·        Do you remember making any hardware/software changes or any ne updates installed after which the issue started?

I would suggest you to try the steps below and check if it helps.

Step 1:

Check the status of the issue in safe mode. Let us know if the issue persists in safe mode.

**Start your computer in safe mode**

Step 2:

If the issue does not occur in safe mode then, place the computer in a clean boot state and troubleshoot the issue. You can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

**How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7**(Step 1: Perform a clean boot)

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source: **http://support.microsoft.com/kb/929135**

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting.

Hope this helps. Let us know if you need further assistance.

Thanks and Regards, Santosh Y – Microsoft Support

Visit our **Microsoft Answers Feedback**Forum and let us know what you think.

[If this post was helpful, please click the "Vote As Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark As Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.

Answer 3

I have the exact problem described above and it reproduces in safe mode.  Any other suggestions?