Computer crash when using Windows DVD Maker

Question

I recently decided to use Windows DVD  Maker to burn .wmv files to DVD. My first attempt using the software was successful and I tested out the DVD on different hardware, it works perfectly. When I try to burn a DVD of same file type since the computer freezes.

The computer always freezes during the encoding of the DVD when I attempt to burn a file. Progress never exceeds 0.5 %. The mouse cursor moves but I cant click on anything. No response from keyboard input whatsoever. So far I have tried burning different files and changing the burning speed but every time my computer crashes and needs to be shut down by pressing and holding the power button. Also Safe mode wont recognize the DVD drive.

Computer Specifications

Dell XPS 420 - ACPI x86-Based  PC

-Intel Core 2 Quad CPU Q6600 @ 2.40GHz

-RAM 3.00GB

-HDD 750GB

-32-Bit Operating System

-DVD/CD-Rom Drive HL-DT-ST DVD+-RW GSA-H73N ATA Device

-Windows Experience Rating 5.6

Answer 1

Hi,

Welcome to Microsoft Answers community.

Do you have any antivirus installed on your computer?

Are you able to burn your video files/other files from Windows explorer?

Are you able to see the CD/DVD drive in windows explorer?

***Method 1:***Let’s first go through the event viewer analysis and check what is the application and module that is failing to load.

To open Even viewer follow the steps mentioned below.

•Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Open Event Viewer.http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in event logs (Event Viewer)?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

***Method 2:***Try to run the fixit tool that helps you in resolving issues with your CD/DVD drive.

Troubleshoot problems with CDs or DVDs

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-CDs-or-DVDs

http://support.microsoft.com/kb/314060

***Method 3:***Uninstall all the third party video codec’s if you have installed any and check if that helps.

Method4:

This looks like one of the third party software or the service that is causing this problem. Lets perform clean boot to check if we can resolve this issue.****

To perform a clean boot on a computer that is running Windows Vista, follow these steps.

1.  Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2.  On the General tab, click Selective Startup.

3.  Under Selective Startup, click to clear the Load Startup Items check box.

4.  Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5.  Click OK.

6.  When you are prompted, click Restart.

7.  After the computer starts, reinstall and start the program and check whether the problem is resolved.

Check for previous issues. If your issue is resolved, follow the How to Determine what is causing the Problem section in the KB article to narrow down the exact source.

http://support.microsoft.com/kb/331796

To return your computer to a Normal startup mode, follow these steps.

1. Click Start in the Start Search box.
2. Type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click     Continue.

3. Click the General tab.
4. Click Normal Startup - load all device drivers and services, and then click OK.
5. When you are prompted, click Restart to restart the computer.

Below are some of the links that you can refer to fix the issue.

Troubleshoot problems with creating a DVD-Video using Windows DVD Maker

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-creating-a-DVD-Video-using-Windows-DVD-Maker

DVD-Video burning: frequently asked questions

http://windows.microsoft.com/en-US/windows-vista/DVD-Video-burning-frequently-asked-questions

Let us know if this helps

Regards

Sreekanth.