package version 1.5 problems

Question

This is the message I FINALLY recieved on my printer , after trying repeatedly to fix the problem.

I just wanted to send and print  my new grandson's picture . Plus it will not let me attach my photos to my Yahoo E mail.  HELP!!!!!!!!!!!!!!!

Message as follows....

windows version 6.0/ Architecture AMD64 /Time 8/30/2009

publisher details

PRINTER

Troubleshoot problems preventing printing from completing Package version:    1.5

Publisher:   Microsoft Corporation

Thanks,

---

Cinderellie

Answer 1

Hey cindy Biggs,

Could you please give us more information on what is the type of printer that you are using?

What is the exact error message that you get when you try to print?

Let us know the Manufacturer make and model number of the printer?

Regarding not being able to attach the emails, I suggest that you reset your Internet Explorer settings.

Here are the steps to reset your Internet Explorer setting:

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

1. Exit all programs, including Internet Explorer (if it is running).

2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:

inetcpl.cpl

If you use Windows Vista, click Start . Type the following command in the Start Search box, and then press ENTER:

inetcpl.cpl

The Internet Options dialog box appears.

3. Click the Advanced tab.

4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Here is an article that will give you more information on this.

I suggest that you use the fix that Is in this.

Thanks. 

Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

HP Deskjet3510 e-All-in-one printer