Update Error: 80070658

Question

I get a message that 6 updates are available and on attempting to install them, get an error message with code 8007068, saying that the updates were not installed.

Pls help

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Answer 1

Scan virus online

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1. Please open Internet Explorer and visit http://safety.live.com
2. Please click the "Full Service Scan" button and follow the instructions on screen to scan for viruses on the computer.

After the above steps, please restart the computer and test our issue again.

If problem still persist, Try these steps

This issue can also occur if the background services affected the Windows Update process.  Try to install the updates in Clean Boot environment to check the result:

Clean Boot

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This method will help us determine if this issue is caused by a loading program or service.

Please perform the following steps:

1. Click the "Start" Button, type "msconfig" in the search bar and press Enter.

Note: Please click the Continue if the "User Account Control" window pops up.

2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".

Then, restart the computer.

4. Test if we can update the system in Clean Boot.

You can Check on Normal Startup in the General tab to roll back to Normal Mode after if this issue is resolved.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

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Answer 2

I've tried your suggestion too for the exact same problem - 6 updates, all Office based and get the error 80070658. Your steps did not work.

Now that I've tried your suggestions, I'm realizing that all of the replies have said that your "Answer" hasn't worked for any of us.  Since you're only redirecting people to another microsoft page, could you remove this one since it has been a time waster for everyone that has tried and commented?

Answer 3

I try both, without success

any other soultions ?

Answer 4

I'm getting this error for two Microsoft Office 2010 updates:

Code 80070658 Windows Update encountered an unknown error

I'm running Windows 7 with completely up to date updates for everything except these two problem updates-  I've tried everything on the forums (virus scan, clean boot, sacrificing a white chicken in the full of the moon), but so far nothing has worked-

I've also tried downloading the updates separately and installing them as standalones and that doesn't work either-  These two updates have been failing since May 15, 2011, has anyone anywhere managed to come up with a real fix?

Failed updates:

Excel2010-kb2523021-fullfile-x86-glb

Office2010-kb2523113-fullfile-x86-glb

Answer 5

I tried both ways and still doesn't work