"Windows - No Disk____Exception Processing Message 0xc0000013 Parameters 0x762A92A0 0x00000004 0x762A92A0 0x762A92A0"

Question

Ever since I mounted an image file off of my external USB hard drive using Daemon Tools Lite, and accidentally removed the external hard drive before stopping the device, I have been getting this error whenever opening ANY program, when the screen saver starts up, or anything involving the hard drive.

I have tried disconnecting the removable hard drive and I have uninstalled Daemon Tools Lite, but I still get the error. It happens all the time and my programs still work, but Windows Vista gives me this error before actually loading the program. When I start up the computer with the external hard drive connected, I get a Blue Screen stating that it can not find "drive\device\harddisk 4\dr4", and it begins dumping the physical memory.

I have tried opening Windows Computer Management/Disk Management and changing the drive letter of the external hard drive, but I still get the error.

Also, I don't know if this is the cause of the problem, but I will mention that in Disk Management, in the list of drives, my internal hard drive (Disk 0) is split into two partitions: 7.07 GB "Healthy (EISA Configuration)", and

225.81 GB NTFS "Healthy (System, Boot, Page File, Actve, Crash Dump, Primary Partition)". The 225 GB partition has the volume label "SW_Preload" and is assigned to drive letter C:, while the 7 GB partition has no volume label or drive letter assigned to it, and therefore has no option to add or change a label or drive letter. I don't know if that is the true cause of the conflict or not, but I am suspicious because I can't access the 7 GB partition anywhere, don't know what it's for, and I can not assign a drive letter or volume label to it. I figured that might have something to do with the error, because it seems odd, and I still get the error even when the external hard drive is not plugged into the computer.

I know this seems to be a common issue with Vista, but I have tried all of the "fixes" for it and I still get the error. Hopefully you can help me solve this problem. Thanks in advance.

Here is my computer information:

Microsoft Windows Vista Home Premium

Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ 2.00 GHz

Memory (RAM): 4.00 GB

System type: 32-bit Operating System

Answer 1

Hi JNunez6,

Welcome to Microsoft Answers.

This behavior may occur if one of the following factors is true:

1. The incompatible software conflicts with Vista.
2. The drivers to removable disks are corrupt.

  To troubleshoot this issue, I suggest we first perform these steps:

A) A clean boot helps eliminate software conflicts.

The following link has steps showing how to perform clean boot.http://support.microsoft.com/kb/929135

 1) Perform clean boot

     i. Click Start, type msconfig in the Start Search box, and then press ENTER.

        If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

    ii. On the General tab, click Selective Startup.

    iii. Under Selective Startup, click to clear the Load Startup Items check box.

    iv. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click   Disable All.

    v. Click OK.

    vi. When you are prompted, click Restart.

    vii. After the computer starts, check whether the problem is resolved.

2)  Enable half of the services

3)  Determine whether the problem returns

4)  Enable half of the startup items

5)  Determine whether the problem returns

6)   Repeat the above steps until you find out which service or program is causing the issue

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

Note: Please ensure that the computer is set to start as usual by following the step 7 from the article http://support.microsoft.com/kb/929135 .

Reset the computer to start as usual

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

i) Click Start, type msconfig.exe in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

ii) On the General tab, click the Normal Startup option, and then click OK.

B) Try scanning the computer using Antivirus software because this issue can occur if the computer is affected with virus. You can do a PC Safety scan by clicking on the link http://onecare.live.com/site/en-us/default.htm    and Clicking on the Full Service scan and accept the Agreement.

To download malicious software removal (This tool checks your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps to remove the infection if it is found)tool visit the link http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en   

Diana

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.