Hey KJS4,
Which software you are referring to?
Make sure that you type the right command in the command prompt.
Also check if you have full control over the folders so that you can change the attributes.
Right-click the folder and select Properties.
Click on the Security tab.
Click Advanced in the lower right.
In the Advanced Security Settings window that pops up, click on the Owner tab.
Click Edit.
Click Other users or groups.
Click Advanced in the lower left corner.
Click Find Now.
Scroll through the results and double-click on your current user account.
Click OK to all of the remaining windows except the first Properties window.
Select your user account from the list up top and click Edit.
Select your user account from the list up top again and then in the pane below, check Full control under Allow, or as much control as you need.
You’ll get a security warning, click Yes.
Regards,
Savan - Microsoft Support.