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USB port timeout

Anonymous
2009-04-24T00:09:52+00:00

I have a Belkin digital KVM that I use to switch between my a6700f and my work laptop.  The switch supports a monitor with HDMI and a Logitech Wave keyboard/mouse combo.  I've got Windows Vista Premium 64-bit installed.  When I switch away from the Vista machine, the USB port connected to the switch times out and will not wake up when I switch back.  The only recourse is to reboot the PC.  Obviously not an effective situation.  Any clues?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-05-08T15:11:30+00:00

Gordon,

There still seems to be a compatibility issue with this device and the way Vista handles USB timing.  Check out this article to see if it provides any additional information that might be helpful to you. 

http://support.microsoft.com/kb/935782

Other than that, you will need to check with Belkin to see if they have any new firmware or drivers for Vista compatibility.

Thank you,

Gloria

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2009-04-28T22:56:03+00:00

    Gloria-  It's a Belkin F1DD102U SOHO 2 Port DVI KVM switch.

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  2. Anonymous
    2009-04-27T21:16:06+00:00

    aardvarkusrex,

    Can you tell me the model number of your KVM switch?  That will help me determine if Vista supports it.

    Thanks,

    Gloria

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2009-04-27T04:31:12+00:00

    Gloria - no joy.  The patch is already on my system.  Any other ideas?  HP doesn't know what to do except blame the Belkin digital KVM.  The switch worked fine on an HP PC running XP.  XP allowed one to go in and force the USB port to stay powered up when I switched away, but it appears Vista has no equivalent capability.  I can put my old PC back on and it works fine so I know that's not the issue.

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  4. Anonymous
    2009-04-24T16:11:33+00:00

    aardvarkusrex,

    Here is a knowledgebase article that should solve your issue.  Please let us know if we can be of further assistance.

    http://support.microsoft.com/kb/941600

    Thanks,

    Gloria

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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