Hi @Elizabeth Zeber ,
Please note that Microsoft Certification is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.
For further assistance you may ask the experts in the dedicated Certification Profile - Sign In forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_signin
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Best regards,
Leon