Hi annetaylor12,
Thank you for taking the time to post.
What keyboard are you using? Have you open the keyboard software to see if you have the option to change key assignments?
Have you looked in the program that you listen to calls with on setting the F7 key to what you want?
I see you say “in my new keyboard” so your previous keyboard you were able to set the keys to what you wanted? If you can provide the keyboard model that would help us to resolve this or point you in the right direction.
Please let us know.
Thanks,
Keith
Microsoft Answers Support Engineer
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