Error 14. Electronic Programming Guide unavailable. Windows Media Center

Question

Original title: media center error code 14

how do i fix this since im a noob with computers. I have channels but no guide please help

Answer 1

Hi,

Let`s try to setup the Program Guide by removing the current settings. But before that, check to see if the system date and time is correct.

**Step 1:**We need to unhide hidden files for this.

a)      Click Start and then Computer.

b)      Click Organize and then Folder and search options.

c)      Click the  View tab and select Show hidden files, folders and drives.

d)      Click OK.

**Note:**Make sure you unhide the files once the troubleshooting is completed.

**Step 2:**To remove the current settings:

a)      Press key combination  Win+R , type C:\ProgramData\Microsoft\Ehome\EPG and press Enter.

b)      Delete all Files (not folders) in this directory.

**c)**Next open  C:\ProgramData\Microsoft\EPG\Prefs. Delete the file in this folder.

d)      Next open  C:\ProgramData\Microsoft\Ehome\TraceHelper. Delete all the files in this folder.

e)      Open Media Center and setup the guide again.

Refer: Use the Guide in Windows Media Center

You may also post your query here at the Green Button Forums:

The Green Button

Regards,

Syed N – Microsoft Support

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