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Explorer.exe crash while generating Thumbnails for vidoes

Anonymous
2010-04-30T02:30:23+00:00

im facing a problem with thumnails everytime i open a folder wich contain number of video files  explorer.exe crash while generating thumbnail view for these videos .

i can easily disable thumbnails and ignore the problem but thumbnails help me to find what i'm looking for faster so please help me i want to fix this error without disabling thumbnails

im using windows xp professional sp3

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2010-04-30T10:44:57+00:00

    Can you run drwtsn32.exe from start->run, and check the Crash Dump setting?  Check the time stamp on that file - does it match a recent crash in Explorer.exe? If so, upload that file to your SkyDrive and provide a link. It may hold some details about why Explorer.exe is crashing.

    Often, instabilities in Windows Explorer are attributable to faulty shell extensions and addons.

    Consider using Sysinternals Autoruns or ShellExView. Disable non-Microsoft shell extensions and add-ons, and check the behavior.  If it is gone, re-enable the disabled extensions/add-ons, one at a time, and see if you can identify which may be responsible.

    Try a clean boot, or boot into safe mode.  Does the behavior persist?

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