Error Code 0x810000FF

Question

I cannot backup to my usb powered portable hard drive using windows backup. I am given error code 0x810000FF, however, the driver is present in computer and is available for manual backup. I was able to backup to this drive in windows 7 RC. is this a new bug?

Answer 1

Hello Keith701a,

Thank you for visiting the Microsoft Asnwers Community.

In addition to what Halima has mentioned please try performing the following:

chkdsk:

·          Click Start Orb > type cmd  in the searchbox

·          Right-click cmd in the results above > click Run as administrator

·          At the prompt type chkdsk /r then press enter

If you are not able to run your backup, you can try performing a Clean Boot to determine if something is interfering with your backup.

Performing a Clean Boot:

·          Click Start Orb > type msconfig in the searchbox

·          Click msconfig in search results above

·          On general tab, click Selective Startup

·          Click to clear the Load Startup Items check box

·          Click Servcies tab > click to select the Hide All Microsoft Services check box, then click Disable All

·          Click OK

Restart the computer and determine if the issue is resolved. If it is resolved follow the steps located in this KB to narrow the exact source.

See also the section on how to return your computer to a Normal startup mode by following the steps under Reset the computer to start as usual, after you have completed your troubleshooting.

Hope this helps

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Chris.H

Microsoft Answers Support Engineer

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Answer 2

Look here for the error log:

c:\Windows\Logs\WindowsBackup

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Mike Crowley

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Answer 3

Thank you Chris H,

   In spite of your answer above, I am continuing to experience difficulty similar to the user who posted the original question.

OPERATING SYSTEM:

   windows 7 Professional SP1.

BACKGROUND:

     I installed an internal hard drive into my PC for the sole purpose of backing up my files for the very first time. This hard drive is an ST340016A  ATA hard drive (IDE). I reformatted it as a first step. It is a Basic Disk with mbr formatting style. It contains a single basic volume (Drive letter E: ) with 37.1 GB available capacity.

THE PROBLEM:

    Using the set-up backup Wizard I selected E: as the backup destination. I did take note of the message at the bottom of the screen stating "This drive does not have enough free space to store a system image" I proceeded anyways, because I believed that this option was only important if I had chosen to allow windows to choose my backup files and/or if I wanted to make a system image. Since I did not want to do either of the former, then I proceeded forth anyways.

    There was a point in the set-up backup wizard  which asked me which files I wanted to back up. In my case, this was drive F:, which for the record, does not contain the operating system. Drive F is a 6.15GB  volume on a Solid State Drive dynamic disk, NTFS, MBR partition style.  I made sure to uncheck all the other boxes of unwanted items. Also, I verified that the  the system image and the EFI system partition box was unchecked. 

    When I pressed the backup now button, I was returned the following error:

        The last backup did not complete successfully because windows backup could not backup any of the drives included in the backup. Make sure the drives are plugged in and working correctly

      in the details of this message is the reference to error code 0x810000FF.

      Furthermore, see the following error log:

Backup files 2012-05-16 113434_error.log    Windows Backup skipped F:\ because it is on drive F:, which does not have enough free space to temporarily store files on during the backup.

      Then, I navigated to  Manage windows backup disk space. The space usage summary appears like this:

       Data file backup: 0 bytes;  System image: 0 bytes;  Other files 90.89MB ;   Free Space: 37.18GB;   Total size 37.27GB

ATTEMPTED REMEDIES:

• First, I simply checked the properties of the disks to verify that there was enough storage space in drive E: to contain more than the entire volume F:.   Volume  F: is 6.15GB and E: is 32.7GB,
• As described by Chris H. I ran CHKDSK /R on directroy E: from the command prompt. Windows has checked the file system and found no problems.
• As described by Chris H. I performed a Clean boot, then tried the process again.This resulted in the exact same error.
• I ran an SFC /scannow  from the command prompt. Windows Resource Protection did not find any integrity violations.
• I converted the volume E: into both GPT and MBR formatting styles, and tried the same back-up as before. I did this for both GPT and MBR, without noticing any different outcome.
• I verified that the drivers for the disks containing E: and F: were up to date.
• I copied and pasted a random file onto F: just to see if it was capable of storage, and it was.

CONCLUSION:  

   As I had mentioned, this is my first attempt at a Windows 7 backup. I really tried hard to put some research and effort into solving this problem, yet there may be an obvious solution to this that is very obvious to more advanced users.

   I would encourage anybody to give me some direction as to how I might solve this. I recognize that I may be able to try using a different hard drive entirely, but I am pretty determined to teach myself how to properly overcome this problem. Thanks for your time.

Answer 4

I am running Windows 7 64bit, and the drive was working properly with backup till I installed the retail release of windows 7. The drive is NTSF formatted and works properly with everything but the backup and restore center.

Answer 5

Hi keith701a,

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Welcome to Microsoft Answers Forums.

We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.

·         When was the last time it was working?

·         What is the edition of Windows 7 installed on the computer?

·         Do you have any security software installed on the computer?

·         At what time of the backup do get the error message?

First I would suggest that you format the portable hard drive using NTFS file system and make sure you take a backup of any important and try the backup.

This error message might occur if there are some corrupt system files on the computer. Would suggest that you run a SFC scan which would scan for corrupt system files on the computer and replace them

Steps to perform SFC scan:

1. Click the Start button
2. From the Start Menu, Click All programs followed by Accessories
3. In the Accessories menu, Right Click on the Command Prompt option
4. From the drop down menu that appears, Click on the 'Run as administrator' option
5. If you have the User Account Control (UAC) enabled you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.
6. In the Command Prompt window, type: sfc /scannow and then press Enter
7. A message will appear stating that 'the system scan will begin'
8. Be patient because the scan may take some time
9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue
10. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"
11. After the scan has completed, Close the command prompt window restart the computer and check.

The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista.

For more information refer the below link.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista

http://support.microsoft.com/kb/936212

Halima S   

• Microsoft Support.

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