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error code 8007064A

Anonymous
2010-03-03T11:59:30+00:00

How do I fix this on my computer?  Every time I try to install my new updates this always  pops up and will not allow me to install.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2010-04-16T06:12:08+00:00

    Hello Mike,

    This is about the Windows Update Error I've been experiencing on my dell laptop.

    Minimum information to post:

    Vista Business, SP2, 32bit

    I'm now having the error while performing "Updates for 2007 Microsoft Office System (KB981715)".

    I also had the error a few months back regarding updates for Microsoft Office

    **Other information to post:**Steps already taken to correct the issue and the results of the steps: As you suggest, I did CleanBoot and installed microsoft fix, but didn't help much.

    If the issue has ever happened before with other updates: As mentioned above, I had similar problem for microsoft office updates.

    A couple other helpful pieces are: 

    What anti-virus program you use, if it is up to date, and if there has ever been any other anti-virus program installed: McAfee, up to date

    If your version of Windows was upgraded from a previous version or if it came with (or was clean installed with) the version you are currently running:It came with the current version.

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  2. Anonymous
    2010-03-12T19:17:48+00:00

    merkin support,

        What update is trying to be installed?  If there are more than one updates listed, select to update only one at a time and see if you get the error on all updates or only certain ones.  Also please look at this thread and post all the requested info: What to post in the Windows Update forum

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  3. Anonymous
    2010-03-10T19:27:01+00:00

    My laptop is from Dell, and I have same problem showing  Code 8007064A.

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  4. Anonymous
    2010-03-03T14:34:57+00:00

    Is it an HP machine?

    If so, I have read (though haven't had personal experience with it) that a particular registry key may be responsible...

    The presence of the following registry key seems to cause this kind of error:

    **[HKEY_CLASSES_ROOT\Installer\Products\HP_Preload_Dummy]**Do you have this registry key in your machine?

    -Noel

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