DIFxDriverPackagePreinstall Error=5

Question

I am trying to install printer software and i get this error message.

Answer 1

Hi tridenttom,

What is the make and model number of your printer?

Did you try running the printer software setup file by right clicking on it and choosing run as administrator? If not, try it and check if the setup runs without any error.

Also, suggest you to try running the fix it tool from the link below and check if you’re able to install the printer software successfully.

Troubleshoot printer problems

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-printer-problems

With the error message that you received while installing printer software, the information that I got based on my research is that “The DIFxDriverPackagePreinstall function pre-installs a driver package for a Plug and Play (PnP) function driver in the driver store and installs the .inf file for the driver package in the system .inf file directory. If all of the files associated with the driver are in a single component or you can guarantee that all appropriate driver files will be installed when this component’s Installed event is called, then the recommended place for calling this function is in the component containing the DIFx driver's Installed event.”

Post your results back.

Mouneshwar R – Microsoft Support

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Answer 2

Right-clicking and choosing to run as administrator was what solved the problem for me.

The instructions for my brother MFC-J835DW printer installation say to make sure you're logged in as administrator, but with those who are new to Windows 7, or those who have never had to do this before, knowing how to do this is not intuitive.

So, thank you for the help!