Windows 7 Blue Screen BCCode 3b

Question

Hi all, I recently purchased a brand new Sony Vaio S series (Intel i5 540M CPU, nVidia 310M GPU, 2 x 2GB DDR3 RAM, 320GB 5,400rpm HDD and Windows 7 Home Premium)

I literally had the laptop 2 days ago and after no problems on Windows Vista on my old laptop, this one has already Blue Screened.

I cannot get over it; here is the summary of events

Problem signature

Problem Event Name:    BlueScreen

OS Version:    6.1.7600.2.0.0.768.3

Locale ID:    2057

Extra information about the problem

BCCode:    3b

BCP1:    00000000C0000005

BCP2:    FFFFF800030A72C5

BCP3:    FFFFF8800D091EC0

BCP4:    0000000000000000

OS Version:    6_1_7600

Service Pack:    0_0

Product:    768_1

Bucket ID:    X64_0x3B_nt!AlpcpQueueIoCompletionPort+195

Server information:    e186770a-cad9-4348-b5f9-3ba689349df3

I would love to know how to fix this error as I saved for over 4months to get a quality laptop like I have now only to be let down by Winows 7.

I have performed hardware diagnostic tests on the CPU, HDD and RAM and they have all come back ok thank god, so that leaves it to a Windows 7 error or a GPU error (which is completley up to date with the latest drivers)

Would my minidump file help?

Thanks for taking the time to read this.

Regards

Stefan

Answer 1

Copy the dmp files to your Desktop and upload them like shown here:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Answer 2

http://cid-5462b452b8362175.skydrive.live.com/home.aspx

Thank you soo much for your help :)

Answer 3

Hi Stefan,

yes please upload the Minidumps to your public SkyDrive folder and post the link here.

best regards

André

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"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/