Program that is listed in the program list doesn't seem to exist on hard drive. How do I remove it entirely? Here is the error I get when I try to uninstall it.

Question

Hi,

The program that is listed in the program files does not exist.  I looked in the folder that is specified above and there is nothing in it.  Also tried searching for it on the hard disk. What do I do to remove it from the list of programs if Windows can't properly execute an uninstall and the entire program file doesn't seem to exist?

Here is the Error:

Error Code: -5004 : 0x80041f42

Error Information:

*C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\12\00\Intel32\iKernel.dll

>inc\CoCreate.cpp (44)

>SetupDLL\SetupDLL.cpp (1390)

PAPP:Sid Meier's Civilization 4

PVENDOR:Firaxis Games (##IDS_PRODUCT_URL##)

PGUID:CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8

$11.0.0.28844

@Windows XP  (7600) BT_OTHER 12883.30472

Thanks, Erik

Answer 1

Hi Erik,

As you have stated, that you have checked for the application and the related files, and they do not exist on the computer, however there is still an entry in “Start Menu”, “All Programs”, which throws an error when you click on it. I would suggest you to delete the entry from the “Start Menu”, “All Programs”, by right clicking on it and then selecting the option “Delete”.

Regards,

GauravPrakash - Microsoft Support

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