Why can't you update to SP2? What happened when you tried? It may or may not have anything to do with the video problem but since I don't know the details of the failure, I can't say. Usually your symptoms are caused by a failing video card if updating/installing the correct video drivers doesn't help. You don't want to install monitor drivers; you want to install video card drivers. So if you didn't install the latest video card drivers, try doing that first.
Never get drivers from Windows Update. Get them from:
- The device mftr.'s website; OR
- The motherboard mftr.'s website if hardware is onboard; OR
- The OEM's website for your specific machine if you have an OEM computer (HP, Dell, Sony, etc.).
Read the installation instructions on the website where you get the drivers.
To find out what hardware is in your computer:
- Read any documentation you got when you bought the computer.
- If the computer is OEM, go to the OEM's website for your specific model machine and look at the specs (you'll be there to get the drivers anyway)
- Download, install and run a free system inventory program like Belarc Advisor or System Information for Windows.
http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows
MS-MVP - Elephant Boy Computers - Don't Panic!