FSLogix - Error in operational log - Prep2 (The system cannot find the file specified)

Jonas Bengtsson 6 Reputation points


We recently updated to FSlogix version 2.9.7654.46150 , after this when checking operational log's I can see that all users profile log error "Prep2 (The system cannot find the file specified)" and directly after they log normal information that profile loaded correctly.

We do not see any user impact on this but would be nice to understand why this error is logged every time.

Has anyone else seen similar error-log?

I tried running it via MS support ticket but they cannot look into a case which has nu user disruption, so ticket was closed.

A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
464 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Karlie Weng 14,801 Reputation points Microsoft Vendor

    Hello @Jonas Bengtsson

    I would suggest first take some general troubleshooting steps according to this Guide.

    Next You could use support tool to gathers more logs and configuration information.

    Then here is a blog addressed this specific issue, you might take a try as well.

    Other reference article:
    FAQ: FSLogix Troubleshooting Guide
    FSLogix Troubleshooting guide

    Best Regards


    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Андрей Михалевский 2,641 Reputation points

    Hello. I also get this error. Solution found? Where is the official tech support forum located?

    0 comments No comments