Hi smokeyward,
Welcome to Microsoft Answers Forum.
I would suggest you to try the suggest you to try the steps from the following link:http://office.microsoft.com/en-us/help/HA101595391033.aspx
If the steps in the above link does not work, I would suggest you to post it in the outlook community.
**http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx**
Hope this helps. Let us know the results.
Thanks & Regards,
Vijay B – Microsoft Support ****Visit our Microsoft Answers Feedback Forum and let us know what you think