Error 2738 -could not access VBScript run time for custom action WHEN INSTALLING VODAFONE PAYG broadband dongle K3565 rev2. ON WINDOWS 7 PREMIUM

Question

Everytime I try to install a Vodafone PAYG broadband dongle K3565 rev2 I get an error message;-Error 2738 -could not access VBScript run time for custom action. I am running Windows 7 Premium on a Samsung R522 from new.

I found that I got the same error message when I tried to install INCREDIMAIL on the same laptop.

On vodafone's website I found a resolution The resolution I found was;-

1. Run Command Prompt as administrator 1.1 Start Menu -> All Programs -> Accessories 1.2 Right click on Command Prompt and select Run as administrator 2. If you are using 32-bit version of Windows: Type cd %windir%\system32 into the Command Prompt and hit Enter If you are using 64-bit version of Windows: Type cd %windir%\syswow64 into the Command Prompt and hit Enter 3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

When I tried this I got a message that it had been done but I tried to install the programs and again they both failed and I got the same error message as before.

Can anyone help?

Answer 1

Well .. it has been a week. I know too much now.

Caution: This subject area is very complicated AND there are too many incorrect analyses out there.

The problem for me was (emphasis WAS) that HK Current User had entires THAT SHOULD NOT BE!

The settings for the computer are found under HK Local Machine. HKLM needs to be correct.

The Process: DELETE any entries in HKCU. Set InprocServer32 to correct path.

My specific error (2738) was encountered trying to find "vbscript.dll" (aka "{B54F3741-5B07-11cf-A4B0-00AA004A55E8}")

Some antivirus software reroutes requests for certain things through itself (aka "hijacking"). If the

InprocServer32 is BLANK (in HKCU -- for me). The entire solution was to delete the HKCU entries.

Another small caution is: (for example) vbscript.dll has several references (app, autorization, RegExp)

so be on the lookout for 2 and 3 as well.

  {B54F3741-5B07-11cf-A4B0-00AA004A55E8}

  {B54F3742-5B07-11cf-A4B0-00AA004A55E8}

  {B54F3743-5B07-11cf-A4B0-00AA004A55E8}

I removed the entries in HKCU. Reran the code that encountered the error. (Mine = .msi)

This information is redundant. The Gokul T response (way up there) was correct. It did not sink into my head when I read it. But this thread was the doorway to the solution for me.

Thanks...

Answer 2

I am in the same boat and I am very frustrated also.  If you find the solution let me know.  Verizon says speak to DELL.  After DELL transfers me 3 times, they say I have to pay them to look at the problem or contact microsoft, but microsoft will also charge you.   This sucks.... My laptop is new and I cant install the verizon wireless modem becuase of error 2738!

Answer 3

Hi foofoo_2009,

 

The steps you have already carried out should have fixed the issue. However, the reason for it not to have gotten fixed could be as a result of vbscript.dll file **** registered **** in the HKEY_CURRENT_USER (HKCU) hive of the registry.

 

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

How to back up and restore the registry in Windows:

http://support.microsoft.com/kb/322756

 

Let’s open Registry Editor to confirm the same:

 

1. Click Start, type regedit and hit Enter.

 

Make sure that vbscript.dll isn't registered in **HKEY_CURRENT_USER (HKCU)**by checking for the registry key below:

 

HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}

---

Remove the above key if it exists in HKEY_CURRENT_USER.

 

Refer:

 

Windows Installer Errors 2738 and 2739 with Script Custom Actions

http://blogs.msdn.com/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx

 

If the above steps do not help, you may have to contact Vodafone support:

 

Help - Vodafone

http://help.vodafone.co.uk/

 

Hope this helps.

---

Gokul - Microsoft Support

[If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

I tried this but still it did not work. Firstly I checked HKCU and there was no entry. I then tried to go through the whole process again both as an "ADMINISTRATOR" and as a "normal user" and when done as a normal user I did not find the "VBSCRIPT.dll" in the directory (reg)HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID either. just to be sure I deleted the VBSCRIPT dll using the method given by  Microsoft but it said that it did not exsit. I tried this with my Anti-virus both on and off. I  also contacted Vodafone and they said "CONTACT THE SOFTWARE VENDOR" ie Microsoft for a resolution.

I am being passed from pillar to post and sent round in circles.  Everyone is blaming everyone else and the problem still remains and no solution is ever found nor is a patch made. **Please could someone give me any other ideas.**Could I run the software in a compatability mode??????????

This is getting very frustrating as neither pieces of equipment (LAPTOP OR DONGLE) are doing the job I purchased them for in the begining.

PLEASE REPLY SOON

---

foofoo2009

Answer 4

Hi foofoo_2009,

The steps you have already carried out should have fixed the issue. However, the reason for it not to have gotten fixed could be as a result of vbscript.dll file **** registered **** in the HKEY_CURRENT_USER (HKCU) hive of the registry.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows:

http://support.microsoft.com/kb/322756

Let’s open Registry Editor to confirm the same:

1. Click Start, type regedit and hit Enter.

Make sure that vbscript.dll isn't registered in **HKEY_CURRENT_USER (HKCU)**by checking for the registry key below:

HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}

---

Remove the above key if it exists in HKEY_CURRENT_USER.

Refer:

Windows Installer Errors 2738 and 2739 with Script Custom Actions

http://blogs.msdn.com/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx

If the above steps do not help, you may have to contact Vodafone support:

Help - Vodafone

http://help.vodafone.co.uk/

Hope this helps.

---

Gokul - Microsoft Support

[If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]