wireless printer problem. Will print from desktop but not from laptop. It use to work. I tried unplugging everything. No luck

Question

What does it mean to use printer off line. thanks

Answer 1

Hi joeb1956,

a)    Do you get any error messages when you try to print?

b)    Do you recall making any changes to the computer before this happened?

Printer status indicates use printer offline - in which print jobs are spooled and held, the print jobs are not de-spooled until use printer Offline is deactivated.

I would suggest you to try the following steps:

Step 1: Make sure your printer is set as default and De-activate "use printer offline"

1. On the Windows taskbar, click on the start button, click Control Panel, and then click Printers. The Printers folder opens.
2. Look for a green check mark next to” **your Printer”**This check mark indicates which product is the default printer for Windows.

Change the status to “use printer online”

1.    On the print queue menu bar, click Printer, and then look for the Pause Printing and Use Printer Offline items in the menu.

2.    Make sure that there is no check mark next to either item. If a check mark displays next to either item, click to clear it.

If the issue persists,

**Step 2:**Run the Fixit available in the link below:

Troubleshoot-printer-problems

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

Step 3: You may want to download and install the latest printer drivers from the printer manufacturer’s website

For more information, see the link below

http://technet.microsoft.com/en-us/library/cc938175.aspx

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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