Hi,
1.What is the OS version of your windows computer? Have you made any changes before met this problem? Like installing updates or any applications?
2.Check your anti-virus software to verify if any clues when the issue occurrence.
3.Please run SFC to check if any system related issues: Run System File Checker scan.
Search for 'command prompt' using Cortana or Windows Search.
From results, right click on Command Prompt and select Run as administrator.
Type sfc /scannow command and press Enter key.
Let the command complete and then reboot the machine.
4.Kindly check the graphic card driver and update to latest if possible.
Hope this helps and please help to accept as Answer if the response is useful.
Thanks,
Jenny