Hi julenisse50,
What’s the exact error message you receive?
A crash can be caused by due to a lot of reasons. A few of them being the following:
· An outdated or misbehaving device driver.
· Computer virus or a corrupted program.
· A problem with your computer's memory.
· Hard disk or motherboard corruption.
Follow the methods listed below for a possible fix:
Method 1:
Step 1: Boot into safe mode and check if the issue persists.
See Advanced startup options (including safe mode) for more information on booting into safe mode.
Step 2: If the issue does not occur in safe mode, you may put your system in clean boot state (in normal mode) to troubleshoot the issue.
See How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.
Method 2: Update drivers
Download and install the latest Windows 7 compatible drivers from the manufacturer’s website and check if that fixes the issue.
For more information on updating drivers, see Update drivers: recommended links
Method 3: Perform a System File Checker (SFC) scan
SFC toolscans system files and replaces incorrect versions of the system files by using the correct versions.
Additionally, I’d also recommended you to upload the minidump files so that the experts here can analyze the cause of the blue screen error.
See Use SkyDrive to upload collected files and post screen shot/picture.
Hope this information helps.
Gokul - Microsoft Support
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