Logitech Setpoint software doesn't replace standard PS/2 mouse driver.

Question

I have a Logitech MX620 Cordless Laser Mouse. In Windows Vista Home Premium 32 bit, the Setpoint software had a configuration tab, in which you could configure the various extra buttons on this mouse, and enable the battery indicator on the taskbar. Since installing Windows 7 Home Premium 64 bit, (clean install, no upgrade), the configuration tab is missing in the Setpoint software, and the mouse is displayed in Device Manager as 'Microsoft PS/2 mouse' instead of 'Logitech MX620 Cordless Mouse'. I can still use the mouse, but I especially miss the battery indicator. I have contacted Logitech about this issue, but the solutions they gave didn't help. The problem seems to be that the standard mouse driver is a protected system file which cannot be simply replaced. Does anyone have any suggestions for this problem?

Answer 1

You are not going to believe this, but I found the problem, and the mouse is recognised now. The MX610 is a cordless mouse with a USB radio receiver (no Bluetooth), and I had the receiver on a USB-extension cable and a USB-PS/2 converter, because I had no free USB ports. Just for the heck of it, I freed up a USB port and plugged in the receiver without the PS/2 converter, and lo and behold, the mouse was recognised immediately, and I have my configuration tabs in the Setpoint software. Isn't that odd? It always worked perfectly with the PS/2 converter and Windows Vista, and now With Windows 7, it doesn't.

Answer 2

Yes, of course, otherwise I wouldn't have the Setpoint 64 bit software. Don't get me wrong, but even Logitech didn't ask that. I'm an experienced computer user,  I know what i'm doing, I just can't find anything to get that mouse recognised. Logitech gave me 9 different things to try, but nothing works. I even put in a pair of fresh batteries, just to see if it was that, it's just very frustrating. I'll paste the entire text of the e-mail exchange with Logitech, so you can see what they came up with:

This is the standard answer in the FAQ:

1. Exit SetPoint by right clicking on the SetPoint icon in the taskbar and selecting "Exit".
2. Click on the Start button and in the run box, type "%windir%".
3. Open the "system32" folder
4. Open the "drivers" folder
5. Rename the file "wdf01000.sys" to "wdf01000.bak"
6. Reinstall SetPoint
7. Important! Please check and verify the wdf01000.sys is present. If not, immediately rename wdf01000.bak back to wdf01000.sys. If rebooting without this file, it may prevent some of your hardware including mice and keyboards from working properly.
8. Reboot the computer.
9. After system is booted up, run SetPoint and check to see if the tabs appear properly.

I answered back that that does not work, because the wdf01000.sys is a protected system file, which cannot be changed in any way.

This is the answer i got the second e-mail, plus my replies in Caps.:

1. Disable any anti-virus, anti-spyware or local firewalls and uninstall/install. -> ALREADY TRIED THAT BEFORE, DIDN'T HELP
2. Remove any hubs, KVM switches, etc. -> DO NOT HAVE ANY OF THOSE.
3. Unplug all Logitech devices from the machine and uninstall/install. Connect the devices after it finishes. -> NOT LOGICAL. HOW CAN I INSTALL A PROGRAM WITHOUT A MOUSE AND KEYBOARD?
4. In Device Manager, find the installed devices and manually update the drivers (right click). If prompted, choose to search automatically for newer versions. -> ALSO USELESS, DEVICE MANAGER ONLY SEARCHES FOR 'MICROSOFT PS/2 MOUSE'.
5. In Device Manager, check under “Human Interface Devices” for disabled items and enable them. -> NO DISABLED ITEMS PRESENT.
6. Close Setpoint, then delete “user.xml” and restart

(Vista: c:\Users%username%\AppData\Roaming\Logitech\Setpoint). -> DOESN'T HELP

7. Do a complete uninstall and safe mode install.

a) Completely uninstall Logitech Software

(Uninstall Mouseware, iTouch, Setpoint)

b) Run the Windows Installer Cleanup Utility and remove Mouseware, iTouch, Setpoint, KHAL Installer Wrapper, cddrvInstallerX. -> NONE OF THESE PROGRAMS ARE LISTED WHEN I START THE UTILY.

(Google for MSICUU, first link. Once installed, Start->Programs->Windows Installer Cleanup Utility)

c) Do a Safe Mode install – make sure you already have the installer before rebooting. -> DOESN'T WORK. INSTALLER BREAKS OFF WITH AN ERRORMESSAGE THAT 'KHAL ISN'T INSTALLED PROPERLY'.

As I said before, nothing of the above works.

Answer 3

Have you tried the Windows 7 drivers from here?

http://www.logitech.com/index.cfm/428/2987&cl=us,en?section=downloads&WT.ac=sc|downloads||dd

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Mike Hall MVP - Windows Desktop Experience http://msmvps.com/blogs/mikehall/