Error: This Bluetooth device or computer cannot process files of this type

Question

Original title: Bluetooth file-transferring problem 

hi,

I am trying to use Bluetooth File transfer Wizard to send a.mp3 file to my phone(LG lotus), but i am unable to do so. The wizard shows "This Bluetooth device or computer cannot process files of this type." I tried couple different type of files, like doc, jepg, pdf and the result were the same. however, I can send my file from my phone to my laptop (Dell Inspiron 13). I updated all the drivers and firmwares on both of my laptop and phone, but it just doesnt work.just wonders what can I do.

Answer 1

Hi Erikkido,

a.    Have you installed the Sync Software from the manufacturer’s website?

**Method 1:**As a first step install the Phone Software update by visiting the following link:

http://windows.microsoft.com/en-US/windows7/Connect-to-Bluetooth-and-other-wireless-or-network-devices

**Method 2:**Set up the Bluetooth enabled device so that your computer can find it.

To do this, you must first:

·        Turn the device on.

·        Make it discoverable.

When a Bluetooth enabled device is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other devices or computers. This is sometimes called pairing mode**.** When most devices are discoverable, they are also in pairing mode, ready to be paired with your computer.

To learn how to make a device discoverable, check the information that came with your device or go to the manufacturer’s website. Methods for making a device discoverable can vary widely from one type of device to the next. Some Bluetooth enabled devices are always in discovery mode. Others, such as most mobile phones, need to be placed in discovery mode by selecting discovery from a software menu or pressing a button on the device. Discovery buttons can be very small and hard to spot, often placed on the bottom of a mouse, keyboard, or similar device. The button may be labeled with the word "connect," or another similar term; a Bluetooth logo; or it may not be labeled at all.

Method 3: To control how your computer pairs with Bluetooth enabled devices

You can set several options for how your computer finds (or is found by) Bluetooth enabled devices.

1.    Open Control Panel by clicking the Start button , and then clicking Control Panel.

2.    In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.

3.    In the Bluetooth Settings dialog box, click theOptions tab and do any of the following:

o    To make your computer discoverable to Bluetooth enabled devices, select the check box for Allow Bluetooth devices to find this computer.

When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other computers or devices. This is sometimes called pairing mode. If you check this box, your computer will still be able to detect Bluetooth enabled devices that are in discovery mode, but they will not be able to detect your computer. The Options tab in the Bluetooth Settings dialog box

The Options tab in the Bluetooth Settings dialog bo 

Warning

To help protect your computer, only make your computer discoverable when you want a Bluetooth enabled device to find your computer.

o    To allow you to add Bluetooth enabled devices to your computer, select the check box for Allow Bluetooth devices to connect to this computer.

• To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Additional reference on:

Troubleshoot problems with Bluetooth enabled devices

Connect to Bluetooth and other wireless or network devices

Regards,

Divya R – Microsoft Support.

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Answer 2

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