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when i try to print anything,the spooler uses up 100% of cpu and the print job freezes. ihave no pending jobs and have stopped and restarted the spooler. i have no idea how to correct this. can you help? thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hello Soloman_Caine,
Thank you for posting. It seems that you may have a corrupt driver issue. One way to correct this is to uninstall and completely remove the driver and printer device and then reinstall them. This should aleve the issue, if not then you may have a malware problem.
Please try this out and let me know if this helps you.
Zack
Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
Answer accepted by question author
Hello Solomon_caine,
Thanks for using the Microsoft Answers Forum.
You might try running an SFC scan to help detect and repair any problem you may be experiencing. To run SFC click Start and type “cmd” in Start Search. Choose “cmd” from list then right click and choose “Run as Administrator”. In the command prompt, type “SFC /scannow” and let the scan run its course. This scan hopefully will repair any problems you are having.
Try the suggestion above and the repost here to let us know the results. Take note of anything that the scan says it could not repair if any.
Judd
Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
I ran the sfc/scannow command. it ran its course,took quiet awhile. it gave no additonal information or notes that anything had been repaired by the scan. so i tried to print a simple text document and the spooler repeated the same problem. thank you for your help and advice. i sincerely apologize for the multiple post. i will check back to see if you have further advice. thank you.
Hello solomon_caine,
Thanks for using the Microsoft Answers Forum.
I have merged your questions to make answers easier to find. I have previously replied to your question at the link below. Please limit posting the same question to just once so that others can find replies and answers easily while reading a thread. I was unaware that you were using Windows XP and also suggest that you post your question in the XP groups so that you will get a more focused response for the operating system you are currently using.
If you have additional questions please let us know so that we may help you further.
Judd
Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
i am sorry if this is the wrong forum for this question,please direct me elsewhere if it is,but...when i try to print anything,the spooler uses up 100% of cpu and the print job freezes. i have no other pending print jobs and have stopped and restarted the spooler with no success at fixing this issue. i am using windowsxp home edition,i have ran updates for the printer and the operating system as well. i have no idea how to correct this. can you help? thank you.
