DP-3 error code 6043-ff37-fe32

Question

a program that worked in Vista won't run in Win7 64 bit. This is a piece of software that scores information entered. I've contacted the company but they say that it works on Win7 32 bit. I cannot get it to run in compatibility mode for Vista or XP which it also runs on

---

trying office beta7

Answer 1

Hi colpeak,

As the software worked with Windows 7 32-bit, the problem you are facing may be due to the incompatibility of the software with the Windows 7 64-bit.

I would suggest you to check for the compatibility of the software with Windows 7 64-bit

Windows 7 Compatibility Centerhttp://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Hope this information is helpful.

Regards,

Sujan – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Hello colpeak,

Thank you for posting to the Microsoft Answers Forum.

I would also suggest you try XP mode if you are running Windows 7 Professional or Ultimate.

Running Windows XP Mode requires:

1. Windows 7 Professional, Enterprise, or Ultimate editions.
2. A computer capable of hardware virtualization. This means your computer has a central processing unit (CPU) with either Intel-VT or AMD-V virtualization features.
3. Virtualization features turned on in your computer’s basic input/output system (BIOS).

To determine whether your computer’s CPU is capable of hardware virtualization, go to the Windows XP Mode and Windows Virtual PC support website and download a utility that can check whether your Intel or AMD CPU is compatible.

http://www.microsoft.com/windows/virtual-pc/support/configure-bios.aspx

To find your brand of processor so you can download the appropriate utility, click the Start button , right-click Computer, and then click Properties. Under System, next to Processor, you can see what type of CPU you have.

Even if your CPU can run Windows XP Mode, you might also need to turn on virtualization settings in your computer’s BIOS. Procedures vary depending on the BIOS manufacturer. For more information, see BIOS: frequently asked questions.

http://windows.microsoft.com/en-us/windows7/BIOS-frequently-asked-questions

For more information, please logon to:

http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7#section_3

Hope this helps.

Sincerely,

---

Marilyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think