"Printer cannot be contacted over the network" Error

Question

I have recently upgraded my laptop to Windows 7, while the rest of my office still uses Windows XP. I was able for a month or so to print to all printers, since upgrading. However, now it will allow me to print to all printers on the network except for one. The other people in the office are still able to print to that printer. What can I do?

Answer 1

Hi M Murata,

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1. Do you have wired or wireless connection to the printer?

2. What is the make and model of the printer?

I would suggest you to use the printer troubleshooter and check if it lists any issues -

http://windows.microsoft.com/en-us/windows7/Open-the-Printer-troubleshooter

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Also you may refer to the below links and use the steps provided for connecting and printing from a printer which is on a network of different versions of windows -

Why can’t I print - http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

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Sharing files and printers with different versions of windows -

http://windows.microsoft.com/en-US/windows7/help/sharing-files-and-printers-with-different-versions-of-windows

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Networking home computers running different versions of windows -

http://windows.microsoft.com/en-us/windows7/Networking-home-computers-running-different-versions-of-Windows

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Hope this helps.

Thanks,

Meghmala – Microsoft Support

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