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Hi
We have 8 RDS server, all running Windows server 2016, but after installation of Windows server 2016 update KB4593226, Microsoft print to PDF is not working anymore
When I try to print an document to PDF printer, the printer dialog box says following "Before you can print, you need to sect a printer"
I have try to uninstall the "Microsoft print to PDF" and install it again, but when I try to install it again I get following dialogbox from "Network printer installation wizard"
Printer driver was not installed
The system cannot find the file specified
It look like Windows doesn't now where to find printer driver after installation of December 2020 update KB45933226
When I uninstall KB45933226, everything is working again, please help ?
/Jan
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Hi Jan,
We are having the same issue with all 4 of our 2019 RDSH.
I have attempted to troubleshoot this issue for over 2 months with no luck. Microsoft seemed to give up on my case. Let me know if you come across anything useful!
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You can report this experience as feedback over here on uservoice.
https://windowsserver.uservoice.com/forums/295047-general-feedback
--please don't forget to Accept as answer if the reply is helpful--
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Hi,
The latest Windows update KB4598243 has been released. We suggest that you could install this KB to see if the problem can be resolved or not.
https://support.microsoft.com/en-us/topic/january-12-2021-kb4598243-os-build-14393-4169-dcdf6b2a-eab7-ea12-f956-b16cc9e75b8d
I will also do a lab test to install KB4593226 on the Windows 2016 Server to see if I can reproduce the issue. I will keep you updated of the result.
Thanks,
If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.
Hi,
After installing the KB4593226, I didn't reproduce the issue. May I know if the issue persists after installing KB4598243?
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I was able to update the driver to what it was displaying as an Unspecified device by selecting the K60 in the Devices and Printers window, right clicking, and selecting Properties. The new driver classified it as a printerhow.com and decided which port (DOT4 001) it should be connected to. After that, I was able to right-click on the Microsoft Print to PDF printer, select Properties, and then select Properties again in the dialogue box that appeared, displaying a second copy of the same dialogue box, but this time with the other ports mentioned in the Ports tab. I'm not sure why one was available but not the other. In the Devices and Printers pane, Microsoft Print to PDF is now listed as Unspecified, but it works fine as a printer in the applications I've tried, so I'm not going to touch it.