HID Data has stopped working message ?

Question

I have a HP Touchsmart PC running Vista Ultimate 64. Everytime I use the "plug and play" I recieve this message : HID Data has stopped working. Does anybody have any suggestions ?

Answer 1

Lester Pierre, HelliwellM, & imdangerous,

There is a whole discussion of this issue, along with several different fixes depending on your particular devices, on the HP web site here:

HP Notebook PCs -  Error: HIDData.exe has stopped working

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01712518&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

There is also a download here that has been helpful in some of these situations:

Cumulative update rollup for USB core components in Windows Vista

http://support.microsoft.com/kb/941600/

Let us know if you need further assistance.

Thank you,

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Gloria

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Hello Lester,

Thanks for using the Microsoft Answers Forum.

Are you by any chance running a Bluetooth mouse with your system? This error is sometime related to hardware not having the correct drivers or software installed with the device. Make sure that any device you are plugging in is completely compatible with the 64bit Vista operating system. You might want to uninstall the drivers for the device and try re-installing them in compatibility mode. While this mode will not allow you to install drivers in a 32bit mode it will at least let you determine if the device will work while being installed with another operating system.

Give this a shot and let us know if you have a Bluetooth mouse. Also, what device are you plugging in when you receive this error?

Let us know.

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Judd

Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 3

Hello,

Well I have the same Microsoft Bluetooth Notebook Mouse 5000 and running an HP dv7-1285dx

Matching components are HP, Vista 64 and The Bluetooth 5000 mouse.

I still do not have a fix....Any one else find one?

Answer 4

Hi Judd,

I have the same issue. I am running Vista 64 on an new HPHDX16 notebook and just bought a MS Bluetooth Mouse 5000 and keep getting this error on startup. How can this be cleared up?

Thansk, Mikey

I have exactly the same issue- Same computer and same mouse. .   Judd do you have a fix?

Answer 5

Hi Judd,

I have the same issue. I am running Vista 64 on an new HPHDX16 notebook and just bought a MS Bluetooth Mouse 5000 and keep getting this error on startup. How can this be cleared up?

Thansk, Mikey