Corrupt file PxHELP20.sys

Question

My VAIO does'nt boots after installing an original SONY software Image Data Converter.

It says "corrupt file in \winsows\syswow64\drivers\pxhelp20.sys"

What can I do?

Answer 1

Hi mat2010,

Welcome to Microsoft Answers Forums.

Please follow the troubleshooting steps mentioned below.

Step 1: -

Please check if you are able to start your computer in safe mode.

Steps to start your computer in Safe mode,

1.     Restart your computer and before Windows logon screen appears press F8 continuously which will bring “Advanced Boot” options.

2.     Please select “Safe mode” and hit enter to start your computer in Safe mode.

3.     Once you have logged into safe mode, go to Control Panel -> User Accounts and create a new administrator user account.

Safe Mode is a Diagnostic Mode of Microsoft Windows Operating System running with minimal set of services and drivers.

Step 2: -

If you are able to boot into safe mode, please perform System Restore.

·          Open System Restore by clicking the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

For more information about system protection, see What is system protection?

·          System Restore returns your PC's system files and programs to a time when everything was working fine.

For more information about System Restore, see What is System Restore?

If you are not able to boot into Safe mode, please Startup Repair using your Windows 7 installation disc. Please see the link below for more information,

·          http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

Please have a look at the link below which states that SONY Image Data Converter is compatible with Windows Vista.

·          http://esupport.sony.com/US/perl/swu-download.pl?upd\_id=2697&SMB=YES

For more support options regarding your product, please contact the manufacturer from the link mentioned below,

·          http://esupport.sony.com/US/perl/index.pl

Hope this information helps you.

Regards,

---

Yaaser - Microsoft Support Engineer

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Answer 2

Hi Microsoft Support,

I have got almost the same problem with my Dell Laptop XPS W7 64 bit and Sony Picture Utility / Image Data Converter.

I tried System Restore twice but did not work.  I booted with System Recover Disc to no avail.

The first I ran start up repair and viewed detailed diagnostics I got the same message as corrupt pxhelp20.sys driver.

I logged in Safe Mode and System Restore came up automatically, saying the problem was resolved, but it was not. I can login through Safemode but System Restore cannot resolve the problem.

Logging in Safe mode and running System Restore neither helps nor it brings the same corrupt driver pxhelp20.sys again.   It just said something to effect that changes were made to system configuration that cannot be fixed.

Is there to avoid a W7 reinstall?  Pls HELP! 

PS.  Somebody ought to tell Sony to get their rubbish utility programs out of the market!