__error code 172

Question

i am trying to install sage instant accounts v12  on my computer

and keep getting and keep getting error code 1723 can anyone help please  can anyone help please

Answer 1

Hello garethmichelle,

Sage Instant Accounts v12 may not be compatible with Windows 7. Click here for a link to Sage for the article on which products are compatible with Windows 7. I don't have an account to check this Sage article.

I do know that Sage Instant Account v16 is compatible with Windows 7. You may need to upgrade if you want to use this software.

If the program is not compatible, then you may try to install and run the program in compatibility mode.

Use the following steps:

1)   Right click on the Program

2)   Click on Properties

3)   Click on Compatibility tab

4)   Select Run this program in compatibility mode and select Windows Vista or whatever operating system the program was running successfully.

Refer to the link here: Make older programs run in this version of Windows

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

If the compatibility is not successful, then try and runthe Program Compatibility troubleshooter:

1.    Open the Program Compatibility troubleshooter by clicking theStart button.

Then click Control Panel. In the search box, type troubleshooter, and then clickTroubleshooting. Under Programs, clickRun programs made for previous versions of Windows.

2.    Follow the instructions in the troubleshooter.

If you cannot install a program, insert the installation disc for the program and, using the troubleshooter, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The troubleshooter is not designed to work on programs that have an .msi file name extension.

If you run Windows 7 Professional or Ultimate version, install Windows Virtual PC and Windows XP mode (http://www.microsoft.com/windows/virtual-pc/default.aspx) and execute your software in Windows XP.

If you run Windows 7 Home Premium, try VirtualBox (www.virtualbox.org) or VMware Player (www.vmware.com) or any other 3^rd party virtualization software and install a separate copy of Windows XP (either Home Edition or Professional) for that purpose.You can find virtualization software free of charge that will run on Windows 7 Home Premium.

Hope this helps to answer your question.

Sincerely,

---

Marilyn

Microsoft Answers Support Engineer

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Answer 2

Hi,

Your question does not contain all the required information needed for us to help you. Please help us with the following information:

1.     What is the exact error message that you come across while installing the application?

2.     Is it the first time you are trying to install the application?

3.     Has it ever worked before on the same computer with the current operating system?

Before installing the application you may like to check if it is compatible with Windows 7. Refer to the link mentioned below to check application compatibility:

http://www.microsoft.com/windows/compatibility/windows-7/en-US/Default.aspx?type=Software

Regards,

Gaurav Prakash - Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think.